OnTrax provides ongoing support for its products with the purchase of either its hosted version (SaaS) or its downloadable product.

Included with the first year of product use, Integration Technology, Inc. provides the following support:

 • Upgrades released during the year
 • Telephone & email support
 • Support bulletins
 • All patch level release notifications
 • All Knowledge Network Webinars (KNW's)
 • Supplemental Know How documents
 • Two (2) named points of contact from the customer site to OnTrax

Each additional year, the Integration Technology, Inc. annual maintenance fee continues the exceptional level of support listed above.  Most importantly, the support personnel are only a phone call away from guiding you through any questions you may have regarding the functionality, flexibility and utility that our products provide.

The cost of the support/maintenance plan after the first year of service (1st year included with purchase) is 20% of the current, per seat pricing as reflected on our web site.

Note:  For the OnTrax Manager Hosted Version (SaaS), support is included in the monthly service charge.  No annual support charges exist.

Please see the page of this web site titled “services” for a description of the additional services provided by Integration Technology, Inc. such as training, configuration services, custom reporting etc..

Taxes, terms, conditions, support features, pricing, and support availability are subject to change at any time without notice.
* Ontrax reserves the right to limit each telephone call to one hour and to limit each contact (telephone or submission) to one incident. Support hours may vary occasionally due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.