OnTrax provides ongoing support for its products with
the purchase of the product.
Included with the first year of product use, OnTrax provides:
• Upgrades released during the year
Each additional year, the OnTrax maintenance fee supports the
above items. Billed on an annual basis, the maintenance plan
will keep your OnTrax system up to date with the latest releases
of the product, important upgrade tips, new business content
and many more upcoming features.
• Support bulletins
• All patch level release notifications
• New Business Content releases
• All Knowledge Network Webinars (KNW's)
• Supplemental Know How documents
• Two (2) named points of contact from the customer site to OnTrax
Ontrax Manager is easy to use, but if you want the peace
of mind that comes from having additional access to support
for an unlimited number of issues, these additional plans offer
a good solution. After year one, additional support licensing
will be billed to the customer to maintain support level status
on an annual basis.
Silver Plan includes above benefits and*.
The Silver Plan includes the Ontrax Manager support for the
first year and provides a guaranteed* 24
hour turnaround time for issues. It is a good solution for
those who are just beginning the implementation of the tool
and would like additional access to support with a very quick
turnaround time. The plan is renewable on a yearly basis.
Gold Plan includes above benefits and*.
Get help from the Ontrax experts any time of day or night and
get back to business fast. Plan includes support for an unlimited
number of incidents for 12 months, 24 x 7 coverage, and more. After
the first year, the plan is renewable on a yearly basis.
Please contact Customer
Support or Sales for up-to-date pricing on service plans.
Taxes, terms, conditions, support features, pricing, and support
availability are subject to change at any time without notice.
reserves the right to limit each telephone call to one hour
and to limit each contact (telephone or submission) to one
incident. Support hours may vary occasionally due to system
and server maintenance, company events, observed U.S. holidays,
and events beyond our control.