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OnTrax provides ongoing support for its products with the purchase of the product.
Included with the first year of product use, OnTrax provides:

     • Upgrades released during the year
     • Support bulletins
     • All patch level release notifications
     • New Business Content releases
     • All Knowledge Network Webinars (KNW's)
     • Supplemental Know How documents
     • Two (2) named points of contact from the customer site to OnTrax
Each additional year, the OnTrax maintenance fee supports the above items. Billed on an annual basis, the maintenance plan will keep your OnTrax system up to date with the latest releases of the product, important upgrade tips, new business content and many more upcoming features.

Ontrax Manager is easy to use, but if you want the peace of mind that comes from having additional access to support for an unlimited number of issues, these additional plans offer a good solution.  After year one, additional support licensing will be billed to the customer to maintain support level status on an annual basis.

Silver Plan includes above benefits and*.

The Silver Plan includes the Ontrax Manager support for the first year and provides a guaranteed* 24 hour turnaround time for issues. It is a good solution for those who are just beginning the implementation of the tool and would like additional access to support with a very quick turnaround time.  The plan is renewable on a yearly basis.

Gold Plan includes above benefits and*.

Get help from the Ontrax experts any time of day or night and get back to business fast. Plan includes support for an unlimited number of incidents for 12 months, 24 x 7 coverage, and more.  After the first year, the plan is renewable on a yearly basis.

Please contact Customer Support or Sales for up-to-date pricing on service plans.

Taxes, terms, conditions, support features, pricing, and support availability are subject to change at any time without notice.
* Ontrax reserves the right to limit each telephone call to one hour and to limit each contact (telephone or submission) to one incident. Support hours may vary occasionally due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.